SHIPPING & RETURNS
SHIPPING POLICY
Shipping is calculated at checkout and based on volume/weight and location.
If you prefer to collect your order at our office in CapeTown / Hout Bay then please contact us at : info@arcanum-africa.com
We will then schedule an appointment for collection
Shipping and collecting only after we received the payment in full.
RETURN & EXCHANGE POLICY
Return Policy
If you purchased a product directly from us and you are not satisfied for any reason, return it to us, unused and in the condition you received it, within 14 days and we will issue a credit voucher for the purchase price of the product.
Return to: please contact us at info@arcanum-africa.com to get the return address.
Include the packing slip, along with reason for return. If you don't have the packing slip, please include your name, email address and order number if possible.
Email us at info@arcanum-africa.com or call us on +27 79 337 0898 with any additional questions.